Privacy Policy

1. Purpose and Scope of Information Collection

When customers purchase products or use services on store.pneit.net, we may collect personal information including but not limited to:

• Full name, phone number, email, delivery address, and workplace;
• Account information (if registered);
• Transaction history, feedback, and communication between the customer and the Company.

The purposes of collecting such information include:

• Order processing, product delivery, technical support, and customer service;
• Sending notifications regarding policies, promotions, or service-related updates;
• Preventing fraudulent activities or abuse of promotions;
• Fulfilling legal obligations upon request from competent authorities.

2. Scope of Information Use

Customer personal information will only be used internally by the Company and by directly involved parties necessary to perform the service, including:

• Personnel of PNE IT SOLUTIONS CO., LTD;
• LG Electronics Vietnam Co., Ltd. (as the product supplier/brand);
• Authorized delivery/logistics partners.

Information will not be shared, sold, or disclosed to any unrelated third parties without the customer’s prior consent, except as required in writing by competent governmental authorities.

3. Information Retention Period

Personal information will be retained:

• In the Company’s system until the customer requests deletion, or
• For a duration in compliance with applicable laws and the Company’s internal data retention policy.

4. Information Protection Measures

The Company is committed to protecting customer information through appropriate technical and managerial safeguards, including:

• Restricting access to personal data;
• Using encryption and firewalls to secure storage systems;
• Training personnel on data protection and compliance with privacy regulations.

5. Customer Rights Regarding Personal Information

Customers have the right to:

• Request access to, update, correct, or delete their personal information;
• Restrict or opt out of the use of their information for marketing purposes;
• File complaints regarding any misuse of their personal data.

For all data-related requests, customers may contact:
Email: info@pneit.net
Hotline: 028 8888 5789

6. Policy Changes

This Privacy Policy may be updated periodically to reflect changes in business operations or legal requirements. Any updates will be posted on the website and will take effect from the date of publication.